Moving Dynamics 365 attachments to Azure blob storage.

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Everyone knows that storage space in Dynamics 365 is expensive, so normally if our customers need to store large amounts of unstructured data in Dynamics 365, we highly recommend to use SharePoint Online or Azure Blob Storage which is, even more, cheaper than SharePoint Online. In this article, I will tell you how to store all your unstructured data in the Azure blob with one simple Dynamics 365 plugin.

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Programming business process flows in Dynamics 365 V9.

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Microsoft has introduced new way how to operate with business process stages. Previously we used several fields placed directly on the entity which are using business process flow. Now in Dynamics 365 V9, there is a special entity for every business process which handles all information about active process stage and other important information.  In this article, we will review the architecture of business process flows and new SDK messages which could help us to cover complex scenarios easier.

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Change code of Dynamics 365 plugins without source.

668bd129d59d0b3a93c5835abc73efddDuring one of my Dynamics CRM projects, I faced the request where a customer asked to change the behavior of some processes in the system. That’s was the legacy implementation of Dynamics CRM 2011 and customer was not able to provide the source code of the plugins, because all responsible people have already left the company. The codebase was big enough, so I decided to analyze if it would be possible to update the behavior of some processes without the source code.

In this article, I will provide information regarding scenarios and tools which could help you to handle such kind of requests.

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Switch between queues directly from the site map.

queuesSeveral customers asked if they can add queues directly on the sitemap. They wanted to navigate to different queues directly because you usually need to navigate to the list of queues, and only then you can choose the appropriate queue from the list. There are many projects where we have more than 20 queues, and they are separated between sales and service. It is logical to have queues on the sitemap split between different areas for quick access.  In this article, I will provide you a link template which will help you to add as many queues as you might need directly on the sitemap.

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