All my customers are usually asking how to export members of the segments to excel or CSV. This feature is also requested by people at experience.dynamics.com, and so far is planned for April 2020. You can read more here: Ability to export Segment members to Excel. In this article, I would like to show you how you can build a fetchxml which will export members data from the segment.
Recently I had a conversation with my customer, and they asked me about how to get a list of members for their last marketing campaign who didn’t open received marketing e-mail. So, let’s go through the ways to extract needed segments directly from the executed customer journey and use them later to extract the required data.
In this article, I would like to review some fetch XML expressions for operator LIKE and ways you can use to improve your search capabilities. I will also explain how indexes work and what are the solutions you can use when Dynamics Customer Engagement uses scan instead of seeking operation.
In this article, I would like to give you some examples of how to connect and use the Microsoft Graph API. My task was to extract contacts from the Global Address List, and unfortunately, this particular method is still not implemented, and only accessible in beta mode. We will go through a technique which will help you to use Microsoft Graph API beta from the stable SDK library and extract the information you might need. Continue reading “How to connect and use the Microsoft Graph API?”
I would like to continue my set of articles about Dynamics Marketing, and today I want to tell you how you can track in which part of customer journey your contact is. I have several customers who asked about this feature, and we’ve found a quite simple and supported way to implement this functionality. In case you have similar requirements please use below solution to achieve it.