In this article, I would like to show you how to call Microsoft Flow from Twilio Functions and handle incoming SMS from Twilio in Dynamics CE or any other application which Microsoft Flow supports.
You probably heard that Microsoft recently released a new framework for building multi-channel integrations with third-party vendors called Channel Integration Framework. By using this framework, you can embed an external web page or service directly into Dynamics CE and implement voice calls as an example. In this article, I would like to give you an overview of how to build Twilio Voice calls app and embed it using CIF into CRM. I will mostly focus on implementing Twilio infrastructure as CIF itself very well documented.
All my customers are usually asking how to export members of the segments to excel or CSV. This feature is also requested by people at experience.dynamics.com, and so far is planned for April 2020. You can read more here: Ability to export Segment members to Excel. In this article, I would like to show you how you can build a fetchxml which will export members data from the segment.
Recently I had a conversation with my customer, and they asked me about how to get a list of members for their last marketing campaign who didn’t open received marketing e-mail. So, let’s go through the ways to extract needed segments directly from the executed customer journey and use them later to extract the required data.
In this article, I would like to review some fetch XML expressions for operator LIKE and ways you can use to improve your search capabilities. I will also explain how indexes work and what are the solutions you can use when Dynamics Customer Engagement uses scan instead of seeking operation.