One of my customers asked if it is possible to reuse the standard dynamics pacer for e-mails on some other channel. They wanted to use SMS, and it would be great to reuse existing functionality which users know and use. I did some research and will provide the API call which you can use to implement a dynamic content parser for your own channels.
Month: August 2019
One of my customers had issues with network performance accessing Dynamics CE application. We decided to use some network intelligence software to check what is the reason for slow connection as a connection from other locations was quite stable and fast. We recommended to set up and use Thousandeyes application, which also provides endpoint agents which can track network route directly from PCs of your users. Let’s review how to set up and use Thousandeyes agents to monitor your network performance and routing.
Recently I got a question from one of the customers on how to extract data from Dynamics Marketing Insights as there is no export functionality so far. They just wanted to extract data as CSV or Excel and send this data to some other people for analysis. In this article, we will go through some undocumented Dynamics Marketing APIs, which can help you with this task.
In this article, I would like to show you how to call Microsoft Flow from Twilio Functions and handle incoming SMS from Twilio in Dynamics CE or any other application which Microsoft Flow supports.
You probably heard that Microsoft recently released a new framework for building multi-channel integrations with third-party vendors called Channel Integration Framework. By using this framework, you can embed an external web page or service directly into Dynamics CE and implement voice calls as an example. In this article, I would like to give you an overview of how to build Twilio Voice calls app and embed it using CIF into CRM. I will mostly focus on implementing Twilio infrastructure as CIF itself very well documented.
All my customers are usually asking how to export members of the segments to excel or CSV. This feature is also requested by people at experience.dynamics.com, and so far is planned for April 2020. You can read more here: Ability to export Segment members to Excel. In this article, I would like to show you how you can build a fetchxml which will export members data from the segment.
Recently I had a conversation with my customer, and they asked me about how to get a list of members for their last marketing campaign who didn’t open received marketing e-mail. So, let’s go through the ways to extract needed segments directly from the executed customer journey and use them later to extract the required data.
In this article, I would like to review some fetch XML expressions for operator LIKE and ways you can use to improve your search capabilities. I will also explain how indexes work and what are the solutions you can use when Dynamics Customer Engagement uses scan instead of seeking operation.
In this article, I would like to give you some examples of how to connect and use the Microsoft Graph API. My task was to extract contacts from the Global Address List, and unfortunately, this particular method is still not implemented, and only accessible in beta mode. We will go through a technique which will help you to use Microsoft Graph API beta from the stable SDK library and extract the information you might need. Continue reading “How to connect and use the Microsoft Graph API?”