Several customers asked if they can add queues directly on the sitemap. They wanted to navigate to different queues directly because you usually need to navigate to the list of queues, and only then you can choose the appropriate queue from the list. There are many projects where we have more than 20 queues, and they are separated between sales and service. It is logical to have queues on the sitemap split between different areas for quick access. In this article, I will provide you a link template which will help you to add as many queues as you might need directly on the sitemap.
Continue reading “Switch between queues directly from the site map.”