You probably heard that Microsoft recently released a new framework for building multi-channel integrations with third-party vendors called Channel Integration Framework. By using this framework, you can embed an external web page or service directly into Dynamics CE and implement voice calls as an example. In this article, I would like to give you an overview of how to build Twilio Voice calls app and embed it using CIF into CRM. I will mostly focus on implementing Twilio infrastructure as CIF itself very well documented.

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